Shipping policy

Last updated: September 20, 2026

Where we ship

TWOTONE ships within the United States only. We do not offer international shipping. Available delivery options depend on whether UPS can serve your address.

Shipping cost

We ship using UPS Ground. For orders containing fewer than 20 items, the UPS shipping rate is calculated at checkout based on the destination and shipment details.

Orders containing 20 or more total items qualify for free UPS Ground shipping. Mix and match any products; quantities count across the entire order. No code is required. Eligible professional pricing discounts can apply alongside free shipping.

Dispatch time

Orders are dispatched within two business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. Dispatch time is separate from transit time.

If we cannot ship within that time, we will contact you with an updated shipping date and the option to accept the delay or cancel the unshipped order for a refund.

Transit time and tracking

Transit estimates are provided by UPS for your destination and service. Refer to your UPS tracking updates for the delivery estimate; dispatch within two business days does not mean delivery within two days. Carrier estimates can change because of weather, holidays, or other delays.

Tracking information will be provided when your order ships. A newly created shipping label may take time to show the first UPS scan.

Address changes, delayed or missing parcels

Please check your shipping address before placing your order. If it needs correcting, contact us as soon as possible through our contact form. We cannot guarantee changes after dispatch.

If tracking appears delayed or says delivered but you cannot locate your parcel, check the delivery details and contact us with your order number. We will help investigate with UPS.

Damaged or defective bottles

Do not use a broken, leaking, or visibly damaged bottle. Keep the packaging if it is safe to do so and contact us through our contact form with your order number and a description of the issue. We may request photographs in our reply. Do not mail leaking or broken bottles back without our instructions.

See our Returns & Refunds policy for the one-month return window and available remedies.